PRIVACY POLICY

PharmaServ Express acknowledges and value your right to privacy and understand the importance of taking suitable measures to safeguard and handle the personal data you entrust to us. Our Privacy Policy aligns with the guidelines set by the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), as well as other directives issued by the National Privacy Commission (NPC), and other pertinent laws of the Philippines.

“Personal data” refers to any information that pertains to an identified or identifiable individual. It includes both factual and subjective details such as name, address, contact information, identification numbers, financial information, employment history, medical records, as well as other details that can directly or indirectly identify an individual

We usually gather, employ, communicate, or otherwise handle your Personal Data, conforming to this Privacy Policy, with your approval or in accordance with applicable legislation, including circumstances where:

• In order to fulfill the legal obligations of PharmaServ Express and as mandated by government entities and/or organizations such as, but not limited to, NPC, BSP, BIR, HDMF or Pag-IBIG, PhilHealth, SSS, among others, we collect your personal data.
• In order to assess and/or fulfill your transaction with us
• In order to set up, execute, or protect legal claims.

We guarantee that we will not handle your personal data in a manner that is contradictory to these intentions.

Why do we collect your personal data?

Apart from the usual uses listed earlier, we may employ your personal information in any of the following ways, depending on your dealings with us:

a) Employment, recruitment, and selection process

Personal data for employment pertains to the information collected, processed, and utilized by an employer or a company regarding its employees or job applicants. It may include but is not limited to:

• name and signature
• contact information such as address, mobile number, landline number, and email address
• date and place of birth, nationality, religion, civil status
• educational background and work experience
• names of spouse, children, parents, and siblings, if necessary
• professional licenses and certifications
• health information
• background information such as police, barangay and NBI clearances and records
• performance rating, salaries and benefits, career movements of current employees
• bank account information for administering payroll
• name and contact details of references and contact persons

 

b) Customers who utilize our services

Personal data of customers for delivery pertains to the information collected, processed, and used by a company or a service provider regarding its customers in connection with the delivery of goods or services. It may include but is not limited to:

• customer’s name
• customer’s contact information such as address, mobile number, landline number, and email address
• recipient’s name
• recipient’s contact information such as address, mobile number, landline number, and email address customer feedbacks

 

c) Vendors/suppliers or prospective partners

Personal information of vendors/suppliers or prospective partners refers to the details collected, processed, and utilized by a company or an organization about its suppliers, vendors, or potential partners. This may include, but is not limited to:

• name of the supplier/vendor/partner
• contact information such as address, mobile number, landline number, and email address
• bank/financial information
• business details

 

PharmaServ Express retains personal information only for a period necessary to fulfill the purposes outlined in this Privacy Policy and according to the retention policies set by the company. The disposal of personal information is done in a secure manner to prevent unintended disclosure and further processing.

How do we collect your personal data?

We collect your personal data when you:

• Complete our various forms such as a feedback form, resume form, contact form, supplier accreditation form, remittance/encashment form, and others.
• Reveal your personal information to our Authorized Representatives through various channels such as chat facility, phone calls, emails, SMS, or verbal communication.
• Apply through social media platforms such as JobStreet and Facebook.
• Make an order or request service booking through our online platform or other chat facilities.

 

How do we process your personal data and why?

• We are considered the Personal Information Controller (“PIC”) under the DPA. This means that we can determine the purposes for which your personal data can be used. In case your personal data is shared with your consent to a third party under a data sharing agreement, this third party will also be considered a PIC.
• The personal information under the custody of PharmaServ Express are only shared with concerned personnel such as the data processors for the Human Resource Management and Purchasing processes, and other authorized recipients of such data. PharmaServ Express may disclose personal information with any of its third parties who need access to such information to carry out work on behalf of PharmaServ Express, provided that similar levels of security measures are in place. If and when necessary, a data sharing or nondisclosure agreements are accomplished to cover terms and policies on the personal information shared between PharmaServ Express and its third parties.
• PharmaServ Express reserves the right to disclose any personal information under its custody if the company is compelled to do so in compliance with applicable laws and obligations.
• In order to provide you with top-notch service and stay competitive in our industry, we may share data with third parties outside of PharmaServ Express. Rest assured that any such sharing is done confidentially and through secure means, and in compliance with all relevant privacy laws and regulations.
• Under no circumstances will we share, rent, or sell your personal data to third parties, unless legally required or with your consent.

 

How do we protect your personal data

We take reasonable measures to ensure that any personal data we collect, use, or disclose is accurate, complete, and up-to-date. Our Privacy Policy is strictly enforced within PharmaServ Express, and we have implemented technological, organizational, and physical security measures to safeguard your personal data from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction. These safeguards include:

• Storing and protecting your personal data using a secure server behind a firewall, as well as encrypting computing devices and implementing physical security controls.
• Restricting access to your personal data to authorized personnel who are bound by strict confidentiality obligations.
• Processing and storing any personal data provided on our website through a secure connection and allowing access and downloading only by authorized PharmaServ Express personnel.

 

How can you can access, correct, and update the personal data we have about you?

The DPA, or Data Privacy Act of 2012, grants you certain rights in relation to your personal data, providing you with control over how companies collect and use it.

We have listed your rights below and aim to explain them in a clear and straightforward manner so that you have a better understanding of what each one entails:

• be informed,
• object processing,
• have reasonable access,
• correct any inaccuracy or error,
• suspend, withdraw, or order blocking, removal, or destruction of personal data,
• obtain a copy and allow future use of such personal data if it is in an electronic or structured format,
• be indemnified for any damages sustained due to the violation of the rights of the data subject, and
• lodge a complaint before the National Privacy Commission.

 

How can you contact us about your personal data

If you have any inquiries, concerns, or complaints about the processing of your personal data, please feel free to reach out to our Data Protection Officer using the contact information provided below:

Addressed to: Data Protection Officer
Office Address: 89 Mayor Gil Fernando Ave., San Roque, Marikina City, NCR-PH
Email Address: dataprotection@pharmaservexpress.com